Frequently Asked Questions

1. General
  1. What is ERS-Canada?
  2. Who participates in ERS-Canada?
  3. How does this service work?
  4. How much does this cost?
  5. Does ERS-Canada require any special software or equipment?
  6. Who owns ERS-Canada?


2. Railroad Operators and Related Enterprises
  1. How do I get started?
  2. How long does this take to get set up?
  3. What can I do on ERS-Canada?
  4. Why does ERS-Canada need my banking information?
  5. Can I use this service for my own workforce as well as Contractors/Vendors?
  6. Can I have separate users if I have multiple locations?
  7. What if I am already a subscriber of the e-RAILSAFE Program?


3. Contractors, Sub-Contractors, Suppliers & Vendors
  1. How do I get started?
  2. Why does ERS-Canada require that I complete a Customer Profile?
  3. How do I send my customer profile?
  4. Why does ERS-Canada need my banking information?
  5. Why do I have to get an on-site certification?
  6. What is Registration?
  7. How am I supposed to get pictures of my employees to ERS-Canada?
  8. How much does this service cost?
  9. Can I receive a discount if I have lots of employees?
  10. Can I have separate users and billing if I have multiple locations?
  11. Why is there an extra $55.00 surcharge for some New York addresses?
  12. Can I use this system for other employees besides those that work for Short Line Railroads?
  13. What if I am already a subscriber of the e-RAILSAFE Program?


4. Applicants, Employees & Contractor/Vendor Personnel
  1. What does this service do?
  2. Who is required to participate?
  3. How much does this cost?
  4. How do I get started?
  5. How are Applicants/Employees denied or approved?
  6. What if I fail the tests required by my employer that are on ERS-Canada?
  7. How long does it take to get my ID badge?
  8. What if I lose my ID badge?


1. General.

  1. What is ERS-Canada?

    e-RAILSAFE Canada (ERS-Canada) is an innovative web-based solution that helps administrators in the Canadian Railroad industry to streamline routine administrative tasks associated with workplace safety and security management.Learn More>>

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  2. Who participates in ERS-Canada?

    Railroad-based companies, trade associations or any other related enterprise that maintain operations in Canada may submit a request to subscribe to ERS-Canada.

    Additionally, contractors, vendors, suppliers and other businesses that provide support services to the Canadian railroad industry also subscribe to ensure compliance with the requirements of their clients who participate in the ERS-Canada program.

    Typical ERS-Canada subscribers can include:

    • Class 1 Railroad Operators
    • Short Line Railroad Operators
    • Regional Rail Operators
    • Delivery Services
    • Engineering Consultants/Services
    • IT/Communications
    • Professional Services
    • Real Estate
    • Security
    • Railroad Contractors, Vendors & Suppliers
    • Waste Management Services

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  3. How does this service work?

    Railroad Operators and related Enterprises that operate in Canada sign-up to become subscribers and login to create their own Workplace Compliance program(s). These organizations then mandate that their personnel and/or contractors comply with the program(s) in order to be eligible to access select facilities and jobsites or to receive associated credentials.

    As part of these efforts, contractors and personnel may be required to complete the following:

    • Personnel Screening-Background Checks
    • Compliance Awareness- Training & Testing
    • Workplace Credentialing-Photo ID badges/Certificates

    Subscribers can monitor and manage the entire process from one web-based platform designated as ERS-Canada.

    Click Here to learn more about how ERS-Canada works.

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  4. How much does this service cost?

    A one-time non-refundable Sign-Up Fee is required to become an ERS-Canada Subscriber.

    Additional fees are assessed for organizations that use the system for their internal workforce or to create their own Compliance Program(s).

    Contractors, Vendors, Suppliers and Subcontractors who are required to participate are responsible for all costs associated with meeting the requirements of the Compliance Programs in which they have enrolled.

    Organizations who maintain Compliance Programs on the system have negotiated the prices to the lowest possible denominator, to minimize the impact on their contractor/vendors.

    This "Pay-to-Play" model enables ERS-Canada subscribers to save millions of dollars in screening and credentialing costs, without sacrificing security.

    Click Here to learn more details on Pricing/Fees.

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  5. Does ERS-Canada require any special software or equipment?

    No.

    ERS-Canada is a web-based system that is secure and accessible from any PC with a username and password. No additional software or equipment is required to utilize the system.

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  6. Who owns ERS-Canada?

    ERS-Canada is one of several Industry-specific services powered by e-VERIFILE.COM Inc --- a leading provider of web-powered risk management solutions.

    Founded in 1999 by industry veteran and entrepreneur, Ravi Wijesinghe, e-VERIFILE.COM, Inc., works with human resource managers, recruiters, procurement officers, corporate security/internal police officers and vendors in a variety of industries.

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2. Railroad Operators & Related Enterprises

  1. How do I get started?

    CLICK HERE to begin the Subscription Process. A one-time non-refundable Sign-Up Fee is required to become an ERS-Canada Subscriber.

    Additional fees are assessed for organizations that use the system for their internal workforce or to create their own Compliance Program(s).

    Contractors, Vendors, Suppliers and Subcontractors who are required to participate are responsible for all costs associated with meeting the requirements of the Compliance Programs in which they have enrolled.

    Click here to learn more details on Pricing/Fees.

    If you would like to learn more about ERS-Canada, simply complete our Contact Us form or you can call us at 770-859-9899.

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  2. How long does this take to get set up?

    Usually we can have you set up on the system within 3 to 5 business days.

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  3. What can I do on ERS-Canada?

    Railroads/Enterprises that use ERS-Canada can perform a number of routine administrative tasks including Personnel Screening, Compliance Awareness Training & Testing, and Workplace Credentialing.MORE >>

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  4. Why does ERS-Canada need my banking information?

    e-VERIFILE provides its risk assessment information to legitimate organizations and businesses and does not sell this information to consumers. As a result, the company requires that all subscribing businesses/organizations provide basic banking information including the name of the financial institution, a relevant contact name and phone number in order to verify that they have an account with a financial institution.

    This information is used as part of e-VERIFILE's Due Diligence process to confirm the subscribers' eligibility to receive risk assessment information as a legitimate enterprise.

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  5. Can I use this service for my own workforce as well as Contractors/Vendors?

    Yes, once you become a subscriber you simply log-in, select the WORKFORCE action tab and follow the instructions provided.

    ERS-Canada is a program owned by e-VERIFILE.COM Inc. , one of the most respected background screening and automation technology providers in the industry. As an ERS-Canada Subscriber you are also able to use additional services provided by e-VERIFILE.COM. Visit and login in to www.e-verifile.com for more details.

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  6. Can I have separate users if I have multiple locations?

    Yes, for your convenience our system can allow you to have several users and they can access the system from different locations. Simply log in and click MY ACCOUNT, select the PREFERENCES button and follow the instructions provided.

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  7. What if I am already a subscriber to an e-RAILSAFE Program?

    As an e-RAILSAFE subscriber, you will NOT have to complete a new Customer Profile for ERS-Canada. However, you will need to confirm that the info in your profile is current. You will also need to download, sign and fax back the ERS-Canada Subscriber Agreement to complete your subscription to this service.

    Additionally, your ERS-Canada account will be enabled with QuikCHEK to avoid duplicate charges and reports.

    QuikCHEK automatically runs a scan of recently entered subject(s) to determine if they have been previously screened through e-RAILSAFE, e-RAILSAFE Short Line and e-RAILSAFE Canada compliance programs assigned to a subscriber.s account.

    You may also use your ERS-Canada login information to access additional services provided by e-VERIFILE.COM. Visit and login in to www.e-verifile.com for more details.

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3. Contractors, Sub-Contractors, Suppliers & Vendors

  1. How do I get started?

    You will need to become an ERS-Canada subscriber by completing the Subscription Process.

    This involves payment of a non-refundable Sign-Up Fee and completion of a Customer Profile and ERS-Canada Subscriber Agreement.

    Please CLICK HERE to begin the Subscription Process.

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  2. Why does ERS-Canada require that I complete a Customer Profile?

    This information allows us to verify your business and protect any companies that might try and impersonate you to gain unauthorized access.

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  3. How do I submit my Customer Profile?

    Simply CLICK HERE to begin the Subscription Process and follow the instructions provided. Your profile will be automatically sent to ERS-Canada upon completion of the required forms and the Sign-Up fee has been charged to your credit card.

    Please remember to print, sign and fax the required Subscriber Agreement to complete the Subscription process. Signed Subscriber Agreements should be faxed to (770)859-0717.

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  4. Why does ERS-Canada need my banking information?

    e-VERIFILE provides its risk assessment information to legitimate organizations and businesses and does not sell this information to consumers. As a result, the company requires that all subscribing businesses/organizations provide basic banking information including the name of the financial institution, a relevant contact name and phone number in order to verify that they have an account with a financial institution.

    This information is used as part of e-VERIFILE's Due Diligence process to confirm the subscribers' eligibility to receive risk assessment information as a legitimate enterprise.

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  5. Why do I have to get an on-site certification?

    Due to recent events involving information breaches, we perform on-site certifications to protect you as the client from attempted identity theft to gain unauthorized access.

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  6. What is Registration?

    Subscribers on the ERS Canada system are required to obtain permission to register with each organization on the system in which they seek to develop an association. Subscribers can request permission via the system by logging in and accessing the MY COMPLIANCE tab.

    Subscribers that are granted permission to register submit their registration request via the system and complete any additional requirements. Each organization maintains its own unique registration criteria, so there may be additional requirements that would have to be satisfied before each registration is approved.

    Subscribers are notified of the status of their registration requests via e-mail. If the registration is approved, the subscriber is authorized to assign/enroll their personnel with the organizations in which they are now registered.

    PLEASE NOTE: ERS-Canada Subscribers must be registered with an organization on the system in order to assign/enroll personnel to the compliance programs associated with that organization.

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  7. How am I supposed to get pictures of my employees to ERS-Canada?

    There are several methods to choose from:

    • If you have a digital camera simply take the picture and upload into the ERS-Canada system when prompted (remember to keep your camera on a low resolution so you don't go over the 500kb limit)
    • If you do not have a digital camera, we can refer you to a site to purchase for around $80. If you do not wish to use a digital camera, then you can have employees bring in a photo of themselves (must be a clear face shot, no hats, sunglasses etc.) and you can scan it into your PC and then upload into ERS-Canada when prompted.
    • If you do not have a scanner, any local department store or photo center can provide this to you. You can upload several hundred photos onto a disk for just a few dollars
    • The ideal resolution of an image: 640 X480 Pixel Size.


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  8. How much does this service cost?

    A one-time non-refundable Sign-Up Fee is required to become an ERS-Canada Subscriber.

    Contractors, Vendors, Suppliers and Subcontractors who are required to participate are responsible for all costs associated with meeting the requirements of the Compliance Programs in which they have enrolled.

    Additional fees are assessed for organizations that use the system for their internal workforce or to create their own Compliance Program(s).

    Click Here to learn more.

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  9. Can I receive a discount if I have lots of employees?

    Each organization that maintains their Compliance Program(s) on ERS-Canada has already negotiated the prices to the lowest possible denominator.

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  10. Can I have separate users and billing if I have multiple locations?

    Yes, for your convenience, our system can allow you to have several users and they can access the system for different locations.

    Back to Top

  11. Why an extra $55.00 surcharge for some New York addresses?

    In July of 2003, the state of NY changed their policy on reporting felony and/or misdemeanor record information. For certain counties, there is no longer a county seat available that reports felony or misdemeanor records. All information is forwarded to the state level.

    A NY statewide search is $65.00; however, all ERS-Canada clients are given a $10.00 discount to automatically order the NY statewide if applicable. As a part of the ERS-Canada program, the NY statewide is required if any of the addresses yielded per employee turn up in the specified restricted counties. Each ERS-Canada client is notified of the NY surcharge during the account setup process.

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  12. Can I use this system for other employees besides those that work in the Canadian Railroad Industry?

    Yes, once you become a subscriber you simply log-in, select the WORKFORCE action tab and follow the instructions provided.

    ERS-Canada is a program owned by e-VERIFILE.COM Inc. , one of the most respected background screening and automation technology providers in the industry. We are happy to assist you with all of your employment screening needs.

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  13. What if I am already a subscriber of the e-RAILSAFE Program?

    As an e-RAILSAFE subscriber, you will NOT have to complete a new Customer Profile for ERS-Canada. However, you will need to confirm that the info in your profile is current. You will also need to download, sign and fax back the ERS-Canada Subscriber Agreement to complete your subscription to this service.

    Additionally, your ERS-Canada account will be enabled with QuikCHEK to avoid duplicate charges and reports.

    QuikCHEK automatically runs a scan of recently entered subject(s) to determine if they have been previously screened through e-RAILSAFE, e-RAILSAFE ShortLine and e-RAILSAFE-Canada compliance programs that are assigned to a subscriber.s account.

    You may also use your ERS-Canada login information to access additional services provided by e-VERIFILE.COM. Visit and login in to www.e-verifile.com for more details.

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4. Applicants, Employees & Contractor/Vendor Personnel

  1. What does this service do?

    This program facilitates Personnel Screening, Compliance Awareness and Testing, and Workplace Credentialing and related Communications in compliance with industry standards and as required by the Railroad Operators/Enterprises that subscribe to this system.

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  2. Who is required to participate?

    Each organization that subscribes to ERS-Canada requires its internal or contractor workforce to complete compliance requirements to gain access to key facilities or obtain credentialing.

    Each ERS-Canada subscriber maintains their own criteria for their programs and is solely responsible for granting/denying access to their own facilities and issuance of credentialing.

    As a result, refusal to participate in Compliance Programs mandated by participating subscribers may result in denied access to designated worksites.

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  3. How much does this cost?

    The cost of applicant/employee participation in Compliance Programs maintained on this system is covered by their employer.

    Employers participating in the program are responsible for all costs associated with meeting the requirements of the Compliance Programs in which they have enrolled and assigned to their personnel.

    There is no direct charge to applicants/employees that are required to access this system.

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  4. How do I get started?

    All that's needed is your Employer's Contractor Account Number and your Social Security Number to login and begin using the system.

    Contact your employer to get the Contractor Account Number and login here .

    If you need further assistance, give us a call at 770-859-9899

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  5. How are Applicants/Employees denied or approved?

    Each organization that maintains Compliance Program(s) on this system has their own criteria for granting/denying access or issuing credentials. This information is available to subscribers who login and select the MY COMPLIANCE PROGRAMS Action Tab.

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  6. What if I am "DENIED" by the ERS-Canada System?

    Denied subscribers have the right to appeal a denial decision by completing the Appeal Process.

    As part of this process, denied Contractors or applicants/employees will be directly informed of the decision by the denying organization. These notifications will be issued in print and electronic forms which are generated by the ERS-Canada System.

    LEARN MORE>>

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  7. How long does it take to get my ID badge?

    Usually 2-3 business days depending on when you complete the compliance orientations/tests and when your employer has uploaded all of the required information. In most cases, the badges are issued to your employer for final distribution.

    PLEASE NOTE: Some organizations that subscribe to ERS-Canada may have their own procedure for obtaining and issuing the ID Badges for personnel.

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  8. What if I lose my ID badge?

    PLEASE NOTE: Some organizations that subscribe to ERS-Canada may have their own procedure for obtaining and issuing the ID Badges for personnel.

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